With 2009 coming to a close, now is a good time to improve your compliance procedures for 2010. In today's session of the Financial Advisor Webinar Series, attendees learned how to integrate compliance into their firm's day-to-day tasks.
Chris Winn, co-founder and managing principal of AdvisorAssist™, a compliance consulting firm, provided attendees with 25 crucial tasks for their 2010 compliance calendar and a proactive strategic plan to minimize compliance risks before something goes wrong.
If you missed this valuable session, you can view a replay free-of-charge.

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Knowing what clients want is the key to increasing referrals. In today's session of the Financial Advisor Webinar Series, Julie Littlechild, founder and CEO of Advisor Impact, showed attendees a step-by-step process to gather feedback from clients and how to utilize that feedback to improve client relationships. By viewing our webinar replay, you'll learn a systematic approach to:

• Gathering, collating, and analyzing client feedback
• Determining which clients will give you referrals
• Knowing which services each client values most
• Uncovering client dissatisfaction early

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In Friday's session of the Financial Advisor Webinar Series, Scott Cohen, managing director of Focus Partners LLC, explained what you need to do to effectively grow your business in 2010. He discussed:
• How business planning and goal setting can have a dramatic impact on performance
• Common components of the business plan
• Specific areas of focus that will provide the greatest impact on results

Focus Partners provides practice management program design services that help individuals and teams of financial advisors take their businesses to the next level. Through their "Practice Optimization Approach," Focus Partners leverages existing strengths to build and implement a personalized transformation plan for your business.

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Using Client Feedback To Drive Referrals
Knowing what clients need, want, and expect is the key to increasing referrals. But you must have a clear process in place for gathering their feedback. In this webinar, Julie Littlechild, president and founder of Advisor Impact, will present a step-by-step process that you can implement immediately to help you gather and maximize feedback from your clients.

Founded in 1998, Advisor Impact is a leading provider of research, training, and tools for financial advisors across North America and the United Kingdom. Advisor Impact's flagship program, "the Client Audit," helps advisors gather client feedback and then translate that information into meaningful insights, ideas, and actions to increase both loyalty and revenue among existing clients.

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One year ago, the global financial crisis brought panic to investors and businesses, as stock prices were cut in half and bank lending dried up. Now, the crisis has calmed and the market has bounced back, but concerns remain. Unemployment is at its highest in decades, the commercial and residential real estate markets remain strained, and global trade is stagnant.

Is this the new normal? Are we at the beginning of a new bull market? Or are we about to face another wave of bad news? These questions were addressed at this week's session of the Financial Advisor Webinar Series. Don Phillips, managing director of Morningstar, and Fran Kinniry, principal of Vanguard, reflected on the past year and discussed their expectations for the future. They identified areas of concern and highlighted sectors primed for strong performance.

Phillips is president of Fund Research at Morningstar, while Kinniry is a senior member of Vanguard's Investment Strategy Group. Both Phillips and Kinniry presented at the Financial Advisor Webinar Series during the height of the credit crisis. Their sessions were two of the highest rated of the past year.

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Life planning increases client trust, commitment, satisfaction, cooperation, retention, and referrals, according to research published by the Financial Planning Association. In Friday's session of the Financial Advisor Webinar Series, Carol Anderson, CEO of Money Quotient® explained how firms can offer this holistic, client-centered approach to financial planning.

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